Why Hosted IVR?
Filed Under General |
Hosted IVR predictive dialing helps to increase agent talk time to 45 – 50 minutes per hour. These predictive dialers also increase productivity by 300 percent or more. Company can increase its revenue by 2 – 3 times the amount it’s collecting now by making use of Hosted IVR dialing. Small organization without dialer technology or large organizations that want to increase their capacity can make use of this solution. On the other hand interactive messages can be set up using Hosted IVR. Options to transfer to agent, or receive a message and call back at their convenience can be effectively done using Hosted IVR.